Terms of use

01Agreeing to these terms

This site is operated by Canaan Digital, carrying on business as Canaan Agency (كنعان), a software agency in Mississauga, Ontario. In this page, we and us mean that enterprise, and you means whoever is reading the site.

Using the site means accepting these terms. If you do not accept them, the remedy is to stop using the site, which costs you nothing — there is no account to close and nothing of yours here to retrieve.

02What this site is

It is a description of an agency and the work it does. It is published so that someone deciding whether to hire us has enough to decide on.

We publish no prices here, and any figure quoted to you in conversation is an estimate until it is in that signed agreement.

03Sending us an enquiry

The contact form and our email address are open invitations to get in touch. We read every enquiry and reply within two business days, including the ones we say no to. A few things follow from that which are worth being explicit about.

• Sending does not create a contract. Neither does our reply. Work begins when a written agreement is signed and not before.
• An enquiry is not confidential. We treat what you send with discretion and handle it as the privacy policy describes, but no non-disclosure obligation arises simply because you used the form. If the conversation needs to be protected, ask us for an NDA before you send the details — we will sign one.
• Do not send secrets, credentials, or other people's personal information. A paragraph about the problem is what we ask for, and it is genuinely enough.
• We may decline. We turn work away when we are not the right agency for it. Declining requires no reason, and we usually give one anyway.
• What you tell us is true. You confirm that the information you send is accurate and that you are entitled to send it.

Ideas are not protected by being emailed to someone. We may be working on, or may later work on, something resembling what you describe, and nothing in an unsolicited enquiry restricts us from doing so. Where you need that restriction, it belongs in a signed agreement.

04Using the site

Read it, quote it, link to it, show it to a colleague. What we ask you not to do is short and unsurprising:

• Do not attempt to breach, probe, overload or interfere with the site, its host, or anyone else's use of it.
• Do not scrape it at a rate or scale that burdens the service, or harvest addresses from it to send unsolicited messages.
• Do not use it to break a law, infringe someone's rights, or misrepresent your connection to us.
• Do not reproduce the site, or a substantial part of it, as your own or on behalf of a competitor.

We may restrict access to anyone doing these things, without notice. That is the whole of the enforcement we have in mind: it is a brochure, not a platform.

05What belongs to us

The text, design, code, photography, illustrations and layout of this site belong to us or to the people we licensed them from, and are protected by copyright. Canaan, كنعان, and the lockup of the two are our marks, whether or not they are registered.

You may view the site, print pages for your own use, and quote short extracts with attribution and a link. Anything further — reproducing the design, reusing the code, or using our name or marks in a way that implies an endorsement or a partnership that does not exist — needs our written permission first.

Where this site uses third-party software, that software stays under its own licence and those licences are not affected by this page.

06What stays yours

Whatever you send us stays yours. We do not claim ownership of the contents of your enquiry. We use it to answer you and to decide whether to work together, as §4 of the privacy policy describes, and for nothing else.

07The work itself

These terms govern the website. They do not govern an engagement. Scope, schedule, fees, ownership of what we make for you, warranties, confidentiality and everything else that matters live in a separate written agreement, and where that agreement and this page disagree, the agreement wins.

08Links to other sites

Where we link somewhere else, we do not control what is there and do not endorse it by linking. Following an outbound link puts you under someone else's terms and someone else's privacy practices.

09Availability and accuracy

We try to keep the site accurate and up, and we do not promise either. It is provided as it is, without warranty of any kind, express or implied, including as to accuracy, completeness, fitness for a particular purpose, or uninterrupted availability. We may change, suspend or withdraw any part of it at any time, without notice.

Nothing here is professional advice. Do not act on a page of marketing copy without getting advice that accounts for your own situation.

10Liability

To the extent the law allows, we are not liable for any loss or damage arising from your use of, or inability to use, this site — including lost profits, lost data, business interruption, or any indirect or consequential loss — even if we were told such loss was possible.

Some limits cannot be excluded, and this page does not try to. Nothing here limits our liability for fraud or fraudulent misrepresentation, for personal injury caused by our negligence, or for anything else Ontario law does not permit us to exclude. If you are dealing with us as a consumer rather than as a business, Ontario's consumer protection legislation gives you rights that an agreement like this one cannot take away, and it does not. Where a limitation is held unenforceable, the rest of this section continues to apply.

11Privacy

What happens to information about you is set out in the privacy policy, which forms part of these terms. The short version: we collect what you type into the form and nothing else that identifies you, and there is no advertising or cross-site tracking on this site.

12Language

This page is published in English and in French. No law requires the French version — Ontario's language legislation reaches government services, not private businesses. We publish it because we work in both languages. The English version is the official one and prevails if the two are ever read differently.

One exception worth naming. If you are contracting with us from Quebec, the Charter of the French Language can require the contract itself to be drawn up in French unless both of us expressly agree otherwise. That is a question about the contract, not about this page, and we will settle it with you in writing before there is one.

13Governing law

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there. Any dispute goes to the courts of the Province of Ontario, and both of us agree to that venue — except that a consumer keeps whatever right to sue elsewhere the law gives them, which this page does not take away.

14Changes

We may revise these terms. The date at the top changes when we do, and the revised version applies from the moment it is posted. Checking back occasionally is on you; making the change visible rather than silent is on us.

If any part of this page turns out to be unenforceable, the rest of it stays in force.

15Contact

[email protected].

For anything about personal information, write instead to [email protected].